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7/22/2019 Acercamiento al primer borrador de la norma ISO 9001:2015
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Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
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Hmoefj gk
kstruhturm
EBJ][K 59 ºHuíb ks bm tkcgkchfm: Kvjbuhføc gk bm Cjromtfvm FXJ 644=#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
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Hmoefj gk
kstruhturm
EBJ][K 59 ºHuíb ks bm tkcgkchfm: Kvjbuhføc gk bm Cjromtfvm FXJ 644=#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
7# Hjctkxtj gk bm Jramcfzmhføc
7#=# Hjcjhfofkctj gk bm jramcfzmhføc y su hjctkxtj
7#5# Hjoprkcsføc gk bms ckhksfgmgks y kxpkhtmtfvms gk
bms pmrtks fctkrksmgms
7#8# Gktkrofcmhføc gkb mbhmchk gkb XAH
7#7# Xfstkom gk akstføc gk hmbfgmg
;# Bfgkrmzaj
;#=# Bfgkrmzaj y Hjoprjofsj
;#5# Tjbïtfhm gk Hmbfgmg
;#8# Ujbks" rkspjcsmefbfgmgks y mutjrfgmgks kc bm
jramcfzmhføc
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
7/22/2019 Acercamiento al primer borrador de la norma ISO 9001:2015
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Hmoefj gk
kstruhturm
EBJ][K 59 ºHuíb ks bm tkcgkchfm: Kvjbuhføc gk bm Cjromtfvm FXJ 644=#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
0# Tbmcf`fhmhføc
0#=# Mhhfjcks pmrm trmtmr rfksajs y jpjrtucfgmgks
0#5# Jeiktfvjs gk hmbfgmg y pbmcf`fhmhføc pmrm hjcskaufrbjs
0#8# Tbmcf`fhmhføc mctk bjs hmoefjs
1# Xjpjrtk
1#=# Ukhursjs
1#5# Hjopktkchfm
1#8# Wjom gk hjchfkchfm
1#7# Hjoucfhmhføc
1#;# Fc`jromhføc gjhuokctmgm
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
7/22/2019 Acercamiento al primer borrador de la norma ISO 9001:2015
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Hmoefj gk
kstruhturm
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
<# Jpkrmhføc
<#=# Tbmcf`fhmhføc y hjctrjb jpkrmhfjcmb
<#5# Gktkrofcmhføc gk bms ckhksfgmgks gk okrhmgj y bms
fctkrmhhfjcks hjc bjs hbfkctks
<#8# Trjhksj gk pbmcf`fhmhføc jpkrmhfjcmb<#7# Hjctrjb gk prjvfsføc kxtkrcm gk efkcks y skrvfhfjs
<#;# Gksmrrjbbj gk efkcks y skrvfhfjs
<#0# Trjguhhføc gk efkcks y skrvfhfjs
<#1# Kctrkam gk efkcks y skrvfhfjs
<#<# Efkcks y skrvfhfjs cj hjc`jroks
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
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Hmoefj gk
kstruhturm
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
6# Kvmbumhføc gkb Gkskopkýj
6#=# Xkaufofkctj" okgfhføc" mcíbfsfs y kvmbumhføc
6#5# Mugftjrïm fctkrcm
6#8# Ukvfsføc pjr bm gfrkhhføc
=4# Okijrm Hjctfcum
=4#=# Cj Hjc`jrofgmgks y Mhhfjcks Hjrrkhtfvms
=4#5# Okijrm
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
7/22/2019 Acercamiento al primer borrador de la norma ISO 9001:2015
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EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
7/22/2019 Acercamiento al primer borrador de la norma ISO 9001:2015
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Mutjrk`bkxføc gk mspkhtjs kxtkrcjs k fctkrcjs
mhkrhm gk su prjpøsftj y su gfrkhhføckstrmtæafhm" fchbuykcgj pmrtks fctkrksmgms#
Hjctkxtj gk bmJramcfzmhføc
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
7# Hjctkxtj gk bm Jramcfzmhføc
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
7/22/2019 Acercamiento al primer borrador de la norma ISO 9001:2015
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Cj tkcgrïmojs sjbj rkqufsftjs gk
cjrom" hbfkctks y bkambks *
rkabmokctmrfjs# Ki#9‒ gktkrofcmhføc gk
bjs rkqufsftjs gkb prjguhtj kxprksmgj
pjr bjs hbfkctks y humbqufkr jtrm pmrtk
fctkrksmgm‟ j efkc ‒ prjpfkgmg gk
pmrtks fctkrksmgms‟
Bm cjrom fctrjguhk
tmoefæc kb hjchkptj gk
‒pmrtks fctkrksmgms‟
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
7# Hjctkxtj gk bm Jramcfzmhføc
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
7/22/2019 Acercamiento al primer borrador de la norma ISO 9001:2015
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ºKbfofcmhføc
gk bms
Kxhbusfjcks:
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
Kb jrfakc ,quk kstí mhtumbokctk kc bm
hbmusubm =#5& `uk fctrjguhfgm
jrfafcmbokctk pmrm kb mbfckmofkctj gk bms
jramcfzmhfjcks hjc FXJ 6445 k FXJ 6448
kc kb mýj 5444# Hjc bm mhtumb kstruhturm
cj sk kstfom quk skm ckhksmrfj#
7# Hjctkxtj gk bm Jramcfzmhføc
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
7/22/2019 Acercamiento al primer borrador de la norma ISO 9001:2015
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Kc`jquk m
Trjhksjs
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
Xk pjtkchfm gk ucm omckrm ouhlj oís
fctkcsm quk bm kstmebkhfgm kc bm vkrsføc
gkb 544<# Kxfstk ucm suehbmusubm kctkrm"
kc gjcgk lmy =4 mpmrtmgjs gk rkqufsftjs"
prj`ucgfzmcgj kc gk`fcfhføc" kctrmgms"
smbfgms" okgfhføc" rkhursjs" kth#
7# Hjctkxtj gk bm Jramcfzmhføc
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
7/22/2019 Acercamiento al primer borrador de la norma ISO 9001:2015
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Bfgkrmzaj
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
Cukvm gkcjofcmhføc gk bms
rkspjcsmefbfgmgks gk bm gfrkhhføc"
mgkhumcgj m mspkhtjs gkb Mckxj XB y gk
ojgkbjs gk kxhkbkchfm# Wmoefæc sk gkek
gk gkojstrmr hjc oís kvfgkchfm kb
kc`jquk mb hbfkctk#
;# Bfgkrmzaj
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
7/22/2019 Acercamiento al primer borrador de la norma ISO 9001:2015
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Akstføc gk
Ufksajs y
Jpjrtucfgmgks
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
Kc bm pbmcf`fhmhføc sk gkek gk hjctmr hjc
uc sfstkom quk ofgm bjs rfksajs y
jpjrtucfgmgks gk bm jramcfzmhføc" quk
pkroftm ofcfofzmrbjs y hjcskaufr
jeiktfvjs# Mgkoís sk fchrkokctmc bms
gktkrofcmhfjcks quk gkekc gk tkckr bjs
jeiktfvjs gk hmbfgmg
0# Tbmcf`fhmhføc
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
7/22/2019 Acercamiento al primer borrador de la norma ISO 9001:2015
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Kc kstm vkrsføc fcfhfmb" kstk rkqufsftj sk mopbïm ouhlj
oís ,;#7#5#e& tkcfkcgj tjgj uc sue/mpmrtmgj gkgfhmgj
mb tkom y mgkoís sk okchfjcm kc bm skhhføc gk Okijrm"
gjcgk kstmebkhk bm ckhksfgmg gk omctkckr kb sfstkom
jpkrmcgj k`khtfvmokctk ofkctrms sk rkmbfzmc hmoefjs
gkefgj m bm fopbkokctmhføc gk okijrms kc bm
jramcfzmhføc#
Bm akstføc gk
hmoefjs#
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
0# Tbmcf`fhmhføc
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
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[cf`fhmhføc gkUkqufsftjs
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
Xk fchjrpjrm gkctrj gk bm skhhføc 1" bm
fc`rmkstruhturm" moefkctk gk trmemij"
gfspjsftfvjs gk skaufofkctj y okgfhføc"
hjopktkchfm" hjoucfhmhføc y kb
hjcjhfofkctj ,y su akstføc" pmrm
omctkckr bm emsk gkb hjcjhfofkctj kc
hmsjs gk hmoefjs&
1# Xjpjrtk
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
7/22/2019 Acercamiento al primer borrador de la norma ISO 9001:2015
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Hjctrjb gk Gjhuokctjs
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
Xk sustftuyk prjhkgfofkctj
gjhuokctmgj y rkafstrjs" pjr
‒Fc`jromhføc Gjhuokctmgm‟"
sfopbf`fhmcgj bjs rkqufsftjs gk
hjctrjb gk gjhuokctjs y hjctrjb
gk rkafstrjs#
1# Xjpjrtk
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
7/22/2019 Acercamiento al primer borrador de la norma ISO 9001:2015
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Efkcks
V
Xkrvfhfjs
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
Xk sustftuyk kb tærofcj ‒prjguht‟ pjr
‒ajjgs mcg skrvfhks‟" fchbuykcgj
rkqufsftjs pmrm bms mhtfvfgmgks pjst/
kctrkam ,omctkcfofkctj" amrmctïms"
jebfamhfjcks hjctrmhtumbks" kth&" pmrm
lmhkr bm cjrom oís mpbfhmebk m bms
jramcfzmhfjcks gk skrvfhfjs
<# Jpkrmhføc
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
7/22/2019 Acercamiento al primer borrador de la norma ISO 9001:2015
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Tbmcf`fhmhføc
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
Xk fchjrpjrm bm pbmcf`fhmhføc y kb
hjctrjb jpkrmhfjcmb pjr kb Mckxj
XB" omctkcfkcgj bjs rkqufsftjs
rkbmhfjcmgjs hjc bjs hbfkctks ,y
kb okrhmgj&
<# Jpkrmhføc
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
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ºGfskýj y Gksmrrjbbj:
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
Xjbj sk lmebm gk Gksmrrjbbj"
fchjrpjrmcgj trks sue/hbmusubms
hjoj sjc kb Trjhksj gkGksmrrjbbj" bjs Hjctrjbks gkb
Gksmrrjbbj y bm Wrmcs`krkchfm gkb
Gksmrrjbbj" cj pbmctkmcgjsk
kxhbusfjcks kc kb HG mhtumb#
<# Jpkrmhføc
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
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Hjoprms
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ644=954=;
Cj sk pkcsmrí kxhbusfvmokctk kc hjoprms gk uc
prjvkkgjr" sfcj kc uc hjctrjb gk humbqufkr
prjvfsføc kxtkrcm gk efkcks j skrvfhfjs" hjoj pjr
kikopbj m trmvæs gk mhukrgjs hjc hjopmýïms
msjhfmgms" j bm suehjctrmtmhføc# Lmerí quk rkmbfzmr
uc hjctrjb gk rfksajs pmrm hjcjhkr bjs hjctrjbks m
rkmbfzmr#
<# Jpkrmhføc
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
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Okgfhfjcks
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
p644=954=;
Xk pjtkchfm bm okgfhføc gk tjgjs bjs
mspkhtjs gkb sfstkom" fcsfstfkcgj kc su
k`khtfvfgmg# Xk fchbuyk kc kstm skhhføc bm
Ukvfsføc pjr bm Gfrkhhføc#
6# Kvmbumhføc gkb Gkskopkýj
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
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Xøbj hjrrkhhfjcks y bms mhhfjcks hjrrkhtfvms# Xk
prktkcgk quk bm jramcfzmhføc rkmbfhk prfokrj uc
mcíbfsfs gk kctjrcj ,tkcfkcgj kc hukctm tmctj `mhtjrks
fctkrcjs hjoj kxtkrcjs m bm jramcfzmhføc& pmrm
gktkrofcmr bjs pjsfebks rfksajs" mcmbfzmrbjs y hjc kstj
tjomr mhhfjcks pmrm pbmcf`fhmr bm hmbfgmg y prkvkcfr
prjebkoms ,akstføc rfksajs&# ‒Bm pbmcf`fhmhføc ks bm MT
pjr kxhkbkchfm‟
Cj mpmrkhk
kb tærofcj‒mhhfjcks
prkvkctfvms‟
EBJ][K 59 Wkcgkchfm kc bm Cjrom FXJ 644=954=;# Gf`krkchfms#
p644=954=;
=4# Okijrm
Mhkrhmofkctj mb prfokr ejrrmgjr gk bm Cjrom FXJ
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