1
Claudio IngildeSector Público Cono SurOctubre de 2009
2
3
Dos Científicos en Computación, Len Bosack y Sandy Lerner fundaron Cisco Systems
Bosack y Lerner armaron redes cableadas entre dos edificios del campus de la Universidad de Standford
Una tecnología debe ser creada para ocuparse de distintos protocolos de area local; Nace el “Router” multi-protocolo
1984
1997 2000 2006 2009
Colaboración/Web 2.0
La red como Plataforma
Red de Redes
Todo en uno:Datos/Voz/Video
Transiciones del Mercado
Nuestra estrategia está dirigida por las transiciones del mercado que impacta a nuestros clientes.
un lugar donde todos estén conectados
Esto es la Red Humanaconectarse
cultura comunidad
empleados
clientes
Cisco permite a la gente
y globalmentelocalmente
colaboración
La Visión de CiscoCambiando la forma que
Construir el futuro de Internet creando valor y teniendo la oportunidad sin precedentes para nuestros clientes, empleados y la comunidad toda.
La Misión
trabajamos,y aprendemos. SM
vivimos, jugamos
IBSG - 7Copyright © 2007 Cisco Systems, Inc. All rights reserved.Cisco Highly Confidential IBSG - 7
Población del Siglo XXl – “Homo Zappiens”
Con el celular
Internet,IM, Email
SMS
Mirando TV
Escuchando música
Trabajando
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
EducaciónSaludGobierno Central
Tres iniciativas en Argentina
9
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
2006 2007 2008 2009 2010
(FT
E)
Demand Supply
La brecha estimada de recursos con habilidades totales en tecnologías de redes en América Latina es de alrededor de 84.000 profesionales en 2007, creciendo a 126.000 para 2010, estas cifras representan una demanda insatisfecha del 25% en 2007 y del 27% en 2010
Nota: FTE = Full Time Equivalent. Dedicación del 100% del tiempo de trabajo a tecnologías de redes
Monitoreo Anual Cisco en Recursos Humanos -Demanda y oferta de habilidades totales en tecnologías de redes informáticas (América Latina)
Demanda Oferta
10
ARGENTINABrecha de recursos calificados en redes en Argentina
En el 2010, Argentina tendrá una escasez de más de 6.100
profesionales con habilidades en redes informáticas
Actualmente, esta cifra es de aproximadamente 4.500 profesionales
* Demanda y oferta expresadas en cantidad de profesionales
Y en Argentina…………..
• 12.000 Jóvenes
• 22.000 Becas en 18 meses en 20 Provincias
• 43 Nuevos Laboratorios
• Capacitación a 420 Docentes
• Caso único en el Mundo
Inauguramos nuestra Sala de Telepresencia
IBSG - 14Copyright © 2007 Cisco Systems, Inc. All rights reserved.Cisco Confidential IBSG - 14Cisco Confidential
Programa Piloto de Telemedicina
Hospital Garrahan - Argentina
Telepresencia en Salud: Sep 2009
Coordinación de Teletrabajo
Convenio MarcoPROPET
Experiencia CISCO12 de Mayo de 2009
EXPERIENCIA CISCO
Personal Comprendido - Perfil teletrabajadores
57 PERSONASCantidad
a) 2 días / semanab) 3 días / semanaModalidades
a) Empleados regularesb) Más de 1 año de antigüedad en Ciscoc) Competencias de liderazgo destacadas, autodisciplina, orientación a resultados, gestión y motivación.e) Competencias técnicas del puesto y de informatica.f) Acuerdo con el manager
Perfil
84%
16%
Universitarios
Tecnicos
88%
12%
2 dias
3 dias
12% 4%
5%
24%
4%2%
38%
11%
Servic al Cliente
Finanzas
RRHH
Ingenieria
Legales
Marketing
Ventas
Servicios
Distribución Global de Cisco
San Jose, CA
Herndon, VARaleigh, NC
Richardson, TX
London
Amsterdam
Bangalore
Shanghai
Singapore
Dubai
Sydney
+62,000 empleados en +70 paises & 300+ oficinas
Buenos Aires
San Pablo
IBSG - 20Copyright © 2007 Cisco Systems, Inc. All rights reserved.Cisco Highly Confidential IBSG - 20
Movilidad
Teletrabajo y Movilidad en Cisco
Em
ple
ado
s
1998-1
Acceso Remoto (oficinas Wireless
& Notebooks)
Oficina hogareña (VPN & Gateway)
2002-8
Fac
ilid
ade
s
Edificio Inteligente (Monitoreo
Remoto)
2008
Atención al Cliente(CIN)
2004-9
2003-6
Cadena de Valor(RFID)
Productos(Monitoreo
Remoto)
2003-5
E-mail & Calendar
Intranet & Portaless
Webcasts & VOD
Colaboracion
IP Tel. & Com. Unificadas.
2006-9
Oficina portatil(TREO)
2002-6Oficina en el Hotel(ed. Colaboracion)
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialRAEX 21
Cisco Teleworker Survey:April 2009Client Survey
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialRAEX 22
Response Rate & Confidence Level
Received 2,107 responses (33.0% response rate)– 95% confidence level in data accuracy for Cisco global
workforce +/- 2.11%
– 99% confidence level in data accuracy for Cisco global workforce +/- 2.78%
6,376
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialRAEX 23
Respondents by Theater & Service Type
CVO SW VPNTheater Count
% of Response
APAC 94 358 452 21.5%
Emerging Markets 38 237 275 13.1%
European Markets 103 288 391 18.6%
Japan 16 218 234 11.1%
US/Canada 442 290 735 34.9%
TOTAL 693 1411 2107 --
% of Response 32.9% 67.1%
16.3%
5.7%
12.6%
2.1%
63.3%
BroadbandModem
CiscoVirtualOffice Router
VPNHeadend
256 or 384KEthernet or Fast Ethernet
Broadband
1M/1.5MEthernet High-Bandwidth Link
VLAN + QoS Marking
Traffic ShapingCBWFQ
Spouseand Kids
Hardware Encryption
Teleworker
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialRAEX 24
Numbers of Days and Hours Worked Per WeekHow many days and hours do you work in a typical work week?
Days Worked Hours Worked
CVO 5.4 46
SW VPN 5.2 42
Average 5.3 43
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialRAEX 25
Numbers of Days Worked Exclusively at Home in a Typical Work WeekIn a typical work week, how many days do you work exclusively at home (i.e. do not work at a Cisco office?)
Days 0 1 2 3 4 5 6 7Avg
# Days
CVO 11% 19% 23% 17% 10% 15% 3% 3% 2.7
SW VPN 39% 30% 15% 8% 3% 4% 1% 1% 1.3
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialRAEX 26
Preferred Number of Days Worked Exclusively at Home per WeekTaking into account all aspects of telecommuting, how many days per week would be optimal for you to work exclusively at home?
Days 0 1 2 3 4 5 6 7Avg
# Days
CVO 1% 8% 25% 25% 16% 18% 2% 4% 3.3
SW VPN 7% 23% 35% 20% 7% 7% 1% 1% 2.2
Days Actual Preferred Delta
CVO 2.7 3.3 +0.6
SW VPN 1.3 2.2 +0.9
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialRAEX 27
Hours Worked at Home in a Typical Work WeekIn a typical work week, how many total hours do you work at home … Before, During and After Local Business Work Hours, and on Weekends?
Hours Worked at Home per Timeframe
Before During After Weekend Total
CVO 1.5 13.6 5.0 2.2 22.3
SW VPN .84 6.5 3.7 1.9 12.9
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialRAEX 28
Benefits of Working at Home (1 of 3)What do you feel are the positive benefits that you and Cisco have realized from telecommuting? (Select all that apply; % of respondents)
67%63%
61%
79%
86%
47% 48% 47%
59%
75%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Better morale Better employeeretention/recruiting
Better operationalcontinuity (no
disruption of work fromoutside effects)
Higher productivity Better quality of life
CVO
SWVPN
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialRAEX 29
Benefits of Working at Home (2 of 3)
89%
75%78%
59%56%
73%
50%
65%
50%48%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Reduced commutingtime
My employer benefitsfrom extra work time
Saving money (e.g. fuel,vehicle expense, etc.)
Less Absenteeism(sick/personal days)
Reduced office spaceand less resources
required
CVO
SWVPN
What do you feel are the positive benefits that you and Cisco have realized from telecommuting? (Select all that apply; % of respondents)
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialRAEX 30
Benefits of Working at Home (3 of 3)
86%
65%68%
65%
0%3%
78%
58% 60% 58%
1%4%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
More flexible workschedule
Reduced stress More control overlife
More time to spendwith family
No benefitsrealized
Other, reason notlisted
CVO
SWVPN
What do you feel are the positive benefits that you and Cisco have realized from telecommuting? (Select all that apply; % of respondents)
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialRAEX 31
Negative Aspects of Working at Home (1 of 3)
33%
46%
18%
11%
1%
41% 41%
12%
18%
4%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Less visibility w/ mgr Decreased work/lifebalance
Fewer developmentopportunities
No supportstaff/colleague help
Lower productivity
CVO
SWVPN
What do you feel are the negative aspects that you have experienced from telecommuting? (Select all that apply; % of respondents)
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialRAEX 32
Negative Aspects of Working at Home (2 of 3)
41%
8%
17%
37%
27%
33%
14%12%
34%
26%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Longer work hours Cisco officetechnology/softwarenot available at home
No mail delivery/pick-up Feelings of socialisolation
Less recognition
CVO
SWVPN
What do you feel are the negative aspects that you have experienced from telecommuting? (Select all that apply; % of respondents)
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialRAEX 33
Negative Aspects of Working at Home (3 of 3)
42%
34%
10%
3%
43%
37%
11%
4%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Disconnect from co-workersas a result of no social
contact
Fewer in-person meetings No negatives realized Other, reason not listed
CVO
SWVPN
What do you feel are the negative aspects that you have experienced from telecommuting? (Select all that apply; % of respondents)
Creemos que la
nos pertenece a todos
Agenda Digital
Teletrabajo / Telemedicina
Desarrollo sustentable
Formación Profesional
Cisco Networking Academies
Comunidad
En Síntesis…….
Muchas Gracias !!!!