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05/03/2023 01:13 AM Diagrams for "Building Job Aids" 1
Spot the job
05/03/2023 01:13 AM Diagrams for "Building Job Aids" 2
Perfor
ma
TheJob Aid
3
A job aid is a repository for information, processes, or perspectives that is external to the individual, supports work and activity, and directs, guides, and enlightens performance.
1991
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Performance support is a repository for information, processes, and perspectives that inform and guide planning and action.
2006
5CC-licensed photo by Angela Anderson-Cobbhttp://www.flickr.com/photos/angelariel65/4564629691/
External
Diagrams for "Building Job Aids" 6
Used on the job
Used on the jobCC-licensed photo by Brenda Leehttp://www.flickr.com/photos/kn0ttyn3rb/4138113172/
7Adapted from a CC-licensed photo by J. E. Theriothttp://www.flickr.com/photos/jetheriot/6186786217/
Reduces memorization
05/03/2023 01:13 AM Diagrams for "Building Job Aids" 8
Enables accomplishment
CC-licensed photo by Pete / comedy_nosehttp://www.flickr.com/photos/comedynose/5340477326/
Enables accomplishment
05/03/2023 01:13 AM Diagrams for "Building Job Aids" 9
Regulations for InmatesUnited States Penitentiary, Alcatraz
(1956)
30. Keep your property neatly arranged on your shelves, as shown in the cell diagram on Page # 8...
Reference: organizer / decoder
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Reference with hyperlinks
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Checklist
CC-licensed photo by Gareth Saundershttp://www.flickr.com/photos/garethjmsaunders/3721209597/
12A330 instrument panel adapted from a CC-licensed image by Matthias Mueller http://www.flickr.com/photos/trendscout/6371860111/
Checklist
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Worksheet
Internal Revenue Service / Form 1040EZWorksheet for Line 5
Calculator
Financial Counseling Service ▪ Lutheran Social Service of Minnesota http://www.lssmn.org/scrooge
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Cookbook
Background image by aaaaavryhttp://www.flickr.com/photos/kimclit/4692180458/
Recipe fromFeeding America: The Historic American Cookbook ProjectMichigan State University Libraries
http://digital.lib.msu.edu/projects/cookbooks/index.html
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Cookbook
Easy 5 Minute WordPress Installation on Windows
Download, install, and configure WordPress with the Microsoft Web Platform Installer (Web PI). Installation is very easy and takes on average about 5 minutes to complete. For other Windows installers, check this section .
Step 1. Things you need to know before starting. 1. These steps will work on Windows versions which include IIS, such as Windows XP professional,
Windows Vista, Windows 7 and Windows Server.
2. You must be able to install programs on your machine (i.e. have administrator rights).
Step 2. Navigate to the WordPress Installation Page . 3. Choose the "Install" button.
4. If you have Web PI already installed, it will automatically launch and you can skip to the next step.
5. If you do not have the Web Platform Installer, you will be prompted to install it.
6. Web PI is a tool from Microsoft that downloads and installs the latest components you need to develop or host Web applications on Windows. Everything in the tool is free. Web PI will install and configure IIS, PHP, MySQL and anything else you may need.
Step 3. Choose to Install WordPress. 1. When Web PI launches, you will see an information page for WordPress. Start installing WordPress
by pressing the "Install" button in the lower right hand corner.
(etc.)
The WordPress Codexhttp://codex.wordpress.org/Installing_WordPress#Easy_5_Minute_WordPress_Installation_on_Windows
05/03/2023 01:13 AM Diagrams for "Building Job Aids" 17
Decision table: flood insurance rates for building coverage
Type of Building Coverage Maximum Amount How to calculate premium
Single family dwelling
Basic $ 50,000 $ 0.78 per $ 100( = $ 390.00 for max.)
Additional $ 200,000(after maximum basic)
$ 390.00 for basic plus$ 0.21 per $ 100 for add’l
2 – 4 family dwelling
Basic $ 50,000 $ 0.89 per $ 100( = $ 445.00 for max.)
Additional $ 200,000(after maximum basic)
$ 445.00 for basic, plus$ 0.30 per $ 100 for add’l
Other residential
Basic $ 150,000 $ 0.95 per $ 100( = $ 1425.00 for max.)
Additional $ 100,000(after maximum basic)
$ 1425.00 for basic, plus$ 0.30 per $ 100 for add’l
Non-residential
Basic $ 150,000 $ 0.95 per $ 100( = $ 1425.00 for max.)
Additional $ 350,000(after maximum basic)
$ 1425.00 for basic, plus$ 0.30 per $ 100 for add’l
Flooding in Fenton, Missouri, March 2008 / FEMA / Jocelyn Augustinohttp://www.fema.gov/photolibrary/photo_details.do?id=34568
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Flowchart
USDA / United States Forest Service / Fire Shelter Inspection Guidehttp://www.fs.fed.us/t-d/pubs/htmlpubs/htm11512301/index.htm/
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Should you build a job aid? Part 1: Go / No-Go
Is speed or rate important for this task?
Don’t build a job aid.(It won’t help.)
Yes
Is a job aid required for this task?
Then build it.(Do the best you can.)
Yes
No
No
Maybe build one – look more closely.
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How frequently performed? Often < > Rarely
How many steps? Few < > Many
Difficulty of steps? Easy < > Hard
Impact of error? Trivial < > Serious
Likelihood of task changing? Low < > High
Should you build a job aid? Part 2: The Task
The more your answers tend to the right, the more sense it makes to build a job aid.
Ask the task.
Social barriers to using a job aid?
Physical barriers to using a job aid?
Don’t build one.
No
Part 3: On the job Any obstacles?
Ways to overcome?
Ways to overcome?YesYes
No
Yes Yes
NoDon’t build one.
No
Start designing.
Ready to ship?
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Finalization of orders takes place on QR16, which is the Replenishment Screen. The screen displays a list of shipments. Type the shipment number in the Enter Code field. Type the extract code in the Function field. Code 0 is to extract a purchase order, EDI form 850. 5 is for form 855, purchase order acknowledgement. Use B to extract a purchase order and a POA at the same time. Use C for any other extract. The system will update the Ship status field to display the modified shipping status.
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Simple step: one stimulus, one response
S — R S — R S — R
S1List of files
RClick on the style sheet.
S2Style sheet highlighted
RClick
Open.
S3Style sheet
in edit window
RFind
“header” section.
— — —
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S — RS — RS — R
S4.1 Paid in cash
RIssue refund
in cash.
S4.2Paid with
credit card
RIssue refund
via credit.S4.3
Paid with gift card
RIssue new gift
card in amount of refund.
—
—
—
Discrimination: multiple stimuli, different responses
CC-licensed photo by epSos.dehttp://www.flickr.com/photos/epsos/5394616925/
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Generalization: multiple stimuli, same response
S S
S
R
S5.1 Traveler with
small child
S5.2Traveler in first class
ROffer
pre-boarding.
S5.3Platinum Miles
member
CC-licensed photo by Gary Dykstrahttp://www.flickr.com/photos/dykstranet/211106615/
Ready to ship?
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Finalization of orders takes place on QR16, which is the Replenishment Screen. The screen displays a list of shipments. Type the shipment number in the Enter Code field. Type the extract code in the Function field. Code 0 is to extract a purchase order, EDI form 850. 5 is for form 855, purchase order acknowledgement. Use B to extract a purchase order and a POA at the same time. Use C for any other extract. The system will update the Ship status field to display the modified shipping status.
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From analysis to job aid
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How decisions get made
S S
S
R
S — RS — RS — R
If vendor code is: Discount is:
C 10%
D 15%
V 33%
Passenger: Action:
First Class
Offer pre-boarding
Platinum Club
Accompanied by small child
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A response can be a short sequence...
If customer is: Do this:
Argus Program member 1. Check ‘expedite’
2. Send to warehouse3. Notify sales repReferral from HQ
Coupon user 1. Apply discount2. Send to warehouse
All others Send to warehouse
If order is: Action:
First order from new customer
Send order to sales rep
Send order to warehouse
...but not two separate actions
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Clear, task-focused title
Prerequisites
Step: can be done w/o rechecking
Sequence is numbered
Simple, direct, consistent wording
See-do / when-then format
Performance cues
What success looks like
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Draft – working with forecast exceptions (page 1)
RSelect 2,
Inq & Maint
S1Main menu
RIn BSQ SKU, type SKU & store code
S2QR12 screen
RChoose 7,
Fcst Model Selection
S3Done
RIn Restrict
Record, enter J2
S4Done
RPress PF7
S5.1List of
forecast exceptions
S5.2(If none?)
RDecide
next action
S6A forecast exception
RDecide
next action
S7.3Work with
this one
(to S7x)
RDecide
S8.1A forecast exception
R“No more that way;”
decide
S8.2“Beyond
Last Record”
RPress PF7
S7.1Show next
RPress PF6
S7.2Show
previous
(to S9x)
R???
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Working with forecast exceptions (page 2)
RIn Lvl, enter new level
S9.1Adjust level to
expected demand
S10Done
ScNew time
in UPD field
RPress F9 (update)
R???
RIn Trnd, enter
new trend
S9.2Adjust trend to
expected demand
RIn Remodel
Using, enter MA
S9.3Model: MV;
Remodel: OM
R“Adjust history
and remodel” ???
S9.4History: large
spikes or declines
S9.5Standard error
high for product volume
S9.6(Do nothing with this exception?)
(from S8x)
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How to perform a forequarter amputation
Based on report in The Telegraph, 5 December 2008http://goo.gl/LDRD4
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How to perform a forequarter amputation1. Start on clavicle. Remove middle third. 2. Control and divide subsc(apular) art(ery)
and vein. 3. Divide large nerve trunks around these as
prox(imally) as (possible). 4. Then come onto chest wall immed(iately)
anterior and divide Pec(toralis) maj(or) origin from remaining clav(icle).
5. Divide pec(toralis) minor insertion... 6. and (very imp) divide origin...7. ...and get deep to serrates anterior. 8. Your hand sweeps behind scapula. 9. Divide all muscles attached to scapula. 10. Stop muscle bleeding with count suture.
Easy! Good luck. Meirion
Based on report in The Telegraph, 5 December 2008http://goo.gl/LDRD4
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My blog: daveswhiteboard.com
@dave_ferguson on Twitter
dferguson @ strathlorne.com301.740.3932 office240.461.0968 mobile
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