Emotions and Moods
Organizational BehaviorOrganizational BehaviorRobbins & Judge12th Edition
EQUIPO 9Gladys Garza Victor Bello Manuel J. Chavira
UNIVERSIDAD AUTÓNOMA DE UNIVERSIDAD AUTÓNOMA DE TAMAULIPASTAMAULIPASF.C.A.C.S. DIVISIÓN DE ESTUDIOS DE F.C.A.C.S. DIVISIÓN DE ESTUDIOS DE POSGRADOPOSGRADOComportamiento Organizacional (Seminario)Comportamiento Organizacional (Seminario)Dr. Homero Aguirre MillingDr. Homero Aguirre Milling
Emotions Can Be PowerfulEmotions Can Be Powerful
1.1. The “Myth of Rationality”The “Myth of Rationality” The emotions were seen as irrational Managers tried to make emotion-free environments
2.2. It was believed that any emotion It was believed that any emotion is disruptiveis disruptive Original OB focus was on strong negative emotions Emotions were believed to interfere with efficiency
IntroductionIntroduction
Emotions can not be separated from the workplace and from the study of OB
Differentiate Emotions from Differentiate Emotions from MoodsMoods
LO 1: Differentiate Emotions from LO 1: Differentiate Emotions from MoodsMoods
AffectAffectA broad range of emotions that people experience,
made of Emotions and Moods
EmotionsEmotionsIntense feelings that
are directed at someone or something
MoodsMoodsFeelings that tend to be less intense than emotions and that lack a contextual
stimulus
LO 1: Differentiate Emotions from LO 1: Differentiate Emotions from MoodsMoods
While not universally accepted, there appear to be six basic emotions:
Anger Fear
Sadness Happiness
Disgust Surprise
All other emotions are subsumed under these six
May even be placed in a spectrum of emotion
LO 1: Differentiate Emotions from LO 1: Differentiate Emotions from MoodsMoods
LO 1: Differentiate Emotions from LO 1: Differentiate Emotions from MoodsMoods
Presionado
Disgustado
Triste
Deprimido
Aburrido
Cansado Calmado
Eufórico
Feliz
Contento
Sereno
Relajado
Nervioso
Tenso
Entusiasmado
Alerta
Discuss the Different Aspects Discuss the Different Aspects of Emotionsof Emotions
Do Emotions Make Us Irrational?Do Emotions Make Us Irrational? It has been believed that expressing emotions publicly
may be damaging to social and professional status since they make us seem weak, brittle or irrational
Recent researches show that emotions are critical to rational thinking
Emotions help us understandthe world around us, as shownby the Phineas Gage case.
LO 2: Discuss the different aspects of emotionsLO 2: Discuss the different aspects of emotions
What Functions Do Emotions What Functions Do Emotions Serve?Serve? Darwin argued they developed over time to help
humans solve problems (survival problem-solving)
Evolutionary psychology argues that we must experience emotions we do because they serve a purpose
Not all researchers agree with thisassessment
LO 2: Discuss the different aspects of emotionsLO 2: Discuss the different aspects of emotions
Identify the Sources of Identify the Sources of Emotions and MoodsEmotions and Moods
LO 3: LO 3: Identify the Sources of Emotions and Identify the Sources of Emotions and MoodsMoods
LO 3: LO 3: Identify the Sources of Emotions and Identify the Sources of Emotions and MoodsMoods
Show the Impact Emotional Show the Impact Emotional Labor has on EmployeesLabor has on Employees
An employee’s expression of organizationally An employee’s expression of organizationally desired emotions during interpersonal desired emotions during interpersonal transactions at worktransactions at work
Project a friendly demeanor and smile
Emotional Dissonance: Project oneemotion while simultaneously feelanother
Bottle up feelings of frustration,anger and resentment
LO 4: Show the Impact Emotional Labor has on LO 4: Show the Impact Emotional Labor has on EmployeesEmployees
Felt: An individual’s actual emotions
Displayed: Emotions organizationallyrequired and considered appropriatein a given job. The person has to act tokeep the job:• Surface Acting• Deep Acting
LO 4: Show the Impact Emotional Labor has on LO 4: Show the Impact Emotional Labor has on EmployeesEmployees
Describe Affective Events Describe Affective Events Theory and Identify its Theory and Identify its ApplicationsApplications
Demonstrates that employees react emotionally to things that happen to them at work
Emotions provide valuable insights into understanding behavior
Employees and managersshould not ignore emotionsand the events that cause them
LO 5: Describe Affective Events Theory and Identify its LO 5: Describe Affective Events Theory and Identify its ApplicationsApplications
Work EnvironmentWork Environment Characteristics of the job Job Demands Requirements for emotional labor
Work Work EventsEvents Daily hassles Daily uplifts
Personal Personal DispositionsDispositions Personality Mood
EmotionaEmotional l ReactionReactionss Positive Negative
Job Job PerformanPerformancece
Job Job SatisfactioSatisfactionn
LO 5: Describe Affective Events Theory and Identify its LO 5: Describe Affective Events Theory and Identify its ApplicationsApplications
Contrast the Evidence for and Contrast the Evidence for and Against the Existence of Against the Existence of Emotional IntelligenceEmotional Intelligence
Self-Awareness (know how you feel) Self-Management (manage your emotions
and impulses) Self-Motivation (can motivate yourself &
persist) Empathy (sense & understand what others
feel) Social Skills (can handle the emotions of
others)
LO 6: The Existence of Emotional IntelligenceLO 6: The Existence of Emotional Intelligence
Apply Concepts about Apply Concepts about Emotions and Moods to Emotions and Moods to Specific OB IssuesSpecific OB Issues
Deviant Workplac
e
Behaviors
Leadership
Creativity
JobAttitud
es
Customer Services
Decision Making
Motivation
Selection
Negotiation
OBOBApplicationsApplications
of of EmotionsEmotions
and Moodsand Moods
LO 7: Apply Concepts to Specific OB IssuesLO 7: Apply Concepts to Specific OB Issues
Contrast the Experience, Contrast the Experience, Interpretation and Expression Interpretation and Expression of Emotions across Culturesof Emotions across Cultures
LO 8: Emotions Across CulturesLO 8: Emotions Across Cultures
Does the Degree to Which People Does the Degree to Which People Experience Emotions Vary Across Cultures?Experience Emotions Vary Across Cultures?
Do Peoples' Interpretations ofDo Peoples' Interpretations ofEmotions Vary Across Cultures?Emotions Vary Across Cultures?
Do The Norms for theDo The Norms for theExpression of EmotionsExpression of EmotionsDiffer Across Cultures?Differ Across Cultures?
ConclusionesConclusiones Los estados de ánimo son más generales que las Los estados de ánimo son más generales que las
emociones y ambos influyen en el CO.emociones y ambos influyen en el CO.
No se debe ignorar ni intentar controlar el No se debe ignorar ni intentar controlar el aspecto emocional de los empleados porque aspecto emocional de los empleados porque tomando en cuenta las emociones de la gente se tomando en cuenta las emociones de la gente se puede predecir mejor su comportamiento.puede predecir mejor su comportamiento.
Las emociones nos ayudan a tomar mejores Las emociones nos ayudan a tomar mejores decisiones porque afectan a nuestra percepción decisiones porque afectan a nuestra percepción del entorno.del entorno.
La manera de expresar y experimentar las La manera de expresar y experimentar las emociones varía de acuerdo con cada cultura emociones varía de acuerdo con cada cultura regional.regional.
Emotions and Moods
Organizational BehaviorOrganizational BehaviorRobbins & Judge12th Edition
EQUIPO 9Gladys Garza Victor Bello Manuel J. Chavira
UNIVERSIDAD AUTÓNOMA DE UNIVERSIDAD AUTÓNOMA DE TAMAULIPASTAMAULIPASF.C.A.C.S. DIVISIÓN DE ESTUDIOS DE F.C.A.C.S. DIVISIÓN DE ESTUDIOS DE POSGRADOPOSGRADOComportamiento Organizacional (Seminario)Comportamiento Organizacional (Seminario)Dr. Homero Aguirre MillingDr. Homero Aguirre Milling